The Best Off Road Hitch

Shipping & Returns Policy

KEY POINTS

  • We only list products which are available or for which we have an ETA (Estimated Time of Arrival) of 14 days or less .
  • The price and availability information on our website is correct to the best of our knowledge at the time the information is updated
  • Available products are generally posted within 1-2 days of receipt of payment
  • All products are generally shipped from the closest warehouse (i.e. Adelaide or Brisbane) to minimise shipping time and cost where possible.  All postage is calculated ex-Adelaide.
  • Australia Post Deliveries generally take 5-6 working days.

Product Prices

All prices displayed on our website are GST-inclusive and Freight (Postage Exclusive).  Freight will be calculated at time of checkout.

Order Processing

Order Acceptance Policy

All orders placed with us are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the point of delivery of the order to you and an invoice for the order being issued to you. We will not dispatch an order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.

Product Availability

The availability information displayed on our website is updated regularly. If an item is showing as out of stock please contact us for availability.  From time to time an item may be showing as available, when out of stock.  If this is the case we will contact you immediately with an ETA of the out of stock product.

Order Tracking

An Australian Post tracking number is available for all products and this number can be checked on the Australia Post website.

Order Cancellations

If you decide you want to cancel an order after you have already checked out then use the Contact Us facility or telephone number on the website to contact us immediately.  This will ensure that the order can be stopped before despatch.  If you decide to cancel after an order has been despatched then you will be liable for postage costs, plus return postage, plus any credit card or paypal fees associated with the transaction.

Payment Methods

We must receive cleared payment in full for the total value of the order before we will accept and start processing your order. The following methods of payment are accepted:

  • Credit/Debit Card (Immediate clearance)
  • PayPal or Credit/Debit Card via PayPal (Immediate clearance)
  • Electronic Bank Transfer (1 day clearance, depending on your bank)
  • Direct Bank Deposit into our account - Over the Counter (Immediate clearance)

OZHITCH takes no responsibility for any delays associated with processing your payment by third-party financial institutions.

OZHITCH will appear on your credit card statement for orders placed with us.

Data Security

OZHITCH uses 3rd party secure credit card facilities operated by COMMBANK and PAYPAL.  No credit card information is stored on the OZHITCH site.

Shipping

Shipping charges apply to all orders placed. Our shipping cost is calculated on the weight, volume and delivery post code for every order. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.  Postage is calculated ex-Adelaide.  If the postage costs appear excessive for your location please contact as we may be able to find a lower cost alternative.

We generally use Australia Post for PO BOX and residential address deliveries.  A courier service may be used for deliveries to business addresses.

Delivery Times

Normal delivery times for items in stock are 5-7 working days from payment clearance. These timelines are guidelines only. OZHITCH does not take any responsibility for any delays in shipping.

Loss and Damage

Delivery - The customer is responsible for ensuring that either they or their authorised representative inspect the goods on delivery.  If parts are missing or damaged, photograph the item and email the pictures to us with the details using the Contact Us facility.

Additional Fees and Charges

If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.

Refund and Return Policy

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

Refunds

Please research the products carefully before placing an order. Any refunds provided will be less postage and credit card/pay pal fees and you will also be liable for returning the goods to us at your own cost and we will not be be liable for goods lost or damaged during return.

Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty goods to us you must initiate a return / warranty claim with us. You must provide as much information as possible about the fault / problem to enable us to determine the nature of the fault and the best course of action to remedy the fault.  OZHITCH will then provided instructions on the most appropriate course of action.  For full Warranty Terms and Conditions refer to page on this website.

Return of Non-Faulty Goods

If a returned item is found to have no faults or intentional damage to the item you will be liable for all costs associated with the product return.

Warranty

All products sold by OZHITCH are covered by Statutory 12 Month Warranty iaw our Warranty Terms and Conditions.